Terms, Conditions & Refund Policy

BOOKING TERMS

• Above rates are valid until 30th June 2023.
• Rates may differ during Christmas, New Years and long weekends; please contact reservations team for details.
• 50% advance payment at the time of booking and balance 30 days before arrival date.
• No adjustments or refunds in case of not availing any facility from the package.
• Our lodges require a minimum 24 hours prior notice to organize an airport/station transfer. In case of any urgent requests of such nature, we recommend our guests to contact reservation office by phone.
• In keeping with our heightened security procedures, we request all guests to carry a photo-identity to present at check-in. Foreign nationals are required to present their Passport and valid visa. Indian nationals can present any one of the following: Passport, Driving License, Voter ID card or PAN card. This should be the same as submitted at the time of safari bookings.
• Guests who have paid by online credit card will have to also sign a further authorization at the lodge on arrival and present the original card.
• Our standard check-in time is 1330 hrs and check out time is 1100 hrs local time.
• Subject to availability of rooms, we can offer you an early check-in and late checkout facility. For us to guarantee you an early check-in or late check out, you will need to reserve the room from the previous night.
• Kanha & Bandhavgarh national parks remain closed every Wednesday for afternoon safari & for full day on Diwali & Holi.
• In Tadoba, core gates remain closed on Tuesdays & buffer gates remain closed on Wednesdays in addition to Diwali, Holi and 01st May
• The forest department may close the parks on short notice due to rain.

CHILD / EXTRA ADULT POLICY

• 1 child below 5 years complimentary, others will be charged 25% of double's cost.
• Children between 5-12 years 25% of the cost of double package in the same rooms.
• Above 12 years at 40% the cost of the double package, if minimum 65% extra child supplement has been paid, an automatic upgrade to 2 rooms will be provided, subject to availability.

CANCELLATION POLICY

• 7 days and less - 100% cancellation.
• 8 days to 21 days - 60% cancellation.
• 21 days to 35 days - 30% cancellation.
• 35 days and above - 20% cancellation.
• Amendment in dates within 35 days from arrival is treated as a cancellation.
• Cancellation amount is calculated as per total booking amount and not as per advance deposited.
• Christmas / New Year and long weekend bookings are non-refundable.

CONSENT AND CHANGES TO THIS POLICY

• Subject to the above provisions, by using our site, you consent to the collection and use of information by us in accordance with this policy. If we decide to change our privacy policy, we will post those changes on this page.