Direct Guests:
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Terms & Conditions

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Booking Terms

  • Rates may differ during Christmas, New Years and special long weekends.

  • 50% advance payment at the time of booking and balance 1 week before arrival date.

  • No adjustments or refunds in case of not availing any facility from the package.

  • Our lodges require a minimum 24 hrs prior notice for flight/train details to organize an airport/station transfer. In case of any urgent requests of such nature, we recommend our guests to contact the lodge or Delhi reservation office by phone.

  • If you have been confirmed an airport/station pick-up, please look for a Pugdundee Safaris or Lodge Name or your name paging board.

  • In keeping with our heightened security procedures we request all guests to carry a photo-identity to present at check-in. Foreign nationals are required to present their Passport and valid visa. Indian nationals can present any one of the following: Passport, Driving License, Voter ID card or PAN card .

  • Guests who have paid by online credit card will have to also sign a further authorization at the lodge on arrival.

  • Our standard check-in time is 1330 hrs and check out time is 1100 hrs local time.

  • Subject to availability of rooms, we can offer you an early check-in and late checkout facility

  • For us to guarantee you an early check-in or late check out, you will need to reserve the room from the previous night.

Child Policy:

  • 1 child below 5 years complimentary, others will be charged 25% of double's cost.

  • Children between 5-12 years 25% of the cost of double package in the same rooms.

  • Above 12 years at 40% the cost of the double package, if minimum 65% extra child supplement has been paid on automatic upgrade to 2 rooms will be provided, subject to availability.

Cancellation Policy:

7 days and less - 100% cancellation

8 days to 21 days - 60% cancellation

21 days to 45 days - 40% cancellation

45 days and above - 20% cancellation

  • 20% cancellation will be charged on all bookings.

  • Cancellation amount is calculated as per total booking amount and not as per advance deposited.

  • Long weekend bookings like New Year, Christmas, Holi and Diwali are non refundable.